Consumer Information & FAQ

Consumer Information

Financial Aid Payments and Your Bill

Financial aid is disbursed at the beginning of the term for which you have enrolled.  The school disburses FA at least once per term and twice per academic year.  After the first disbursement of the term financial aid is disbursed at least weekly for the remainder of the semester.  When and how you receive your aid depends on the type of aid you receive and whether you have completed requirements for receiving your funding. 

Your aid will be disbursed based on your enrollment at the time of disbursement. If you are not enrolled full-time, you may not be eligible for certain aid or disbursement amounts may be different.  Read the information on this page carefully to find out about how different types of financial aid are disbursed, when you can expect to receive them and what you must do to receive your funds.

Financial Aid is typically disbursed after the add/drop period.  Thereafter, students will receive aid within two weeks after disbursement if they have:

  • Submitted any requested or required documents and responded to any requests for additional information.
  • For Federal Direct Loans, must be enrolled at least half time (six hour for Undergraduates and half-time requirement per Graduate/Professional program)
  • Completed online Direct Loan Entrance Counseling for first time Direct Loan borrowers:
  • Completed all loan Master Promissory Notes (MPN) for federal Direct Loans:
  • Meet all aid requirements, including but not limited to, Satisfactory Academic Progress (SAP) or your aid will not disburse.

Grants, loans, and scholarships are administered by the Office of Financial Aid.  These funds will be applied directly to your student account by the Bursar’s Office to pay tuition, fees, university-operated housing and other direct university charges.  Aid awarded for a specific term can only be used to pay charges for that term.  The School disburses FA at least once per term and twice per academic year.  The school may disburse aid on different schedules, partially determined by when funds are sent from the state (NCNBS) and whether or not you have submitted all required loan documents (FAFSA, acceptance of loan in the Self-Service portal, completed Entrance Counseling and Master Promissory Notes) on time or when the Lender disburses the Alternative Private student loan funds to the school.

Federal Work-Study Funds

Federal work-study is awarded to students who demonstrate financial need and meet certain eligibility requirements. Work-study wages are paid directly to the student as they are earned, not to the University’s Bursar’s Office.  Federal Work-Study students are paid a set hourly wage on a monthly basis.

For more information about the Work-Study program:

Private Scholarships

If you receive a private scholarship and the scholarship sponsor or donor sends funds to the university, the funds will be applied directly to your Campbell student account, ½ for the fall semester and ½ for the spring semester unless otherwise specified by the scholarship sponsor.  Payments to students (refunds) are usually processed within two weeks after funds have been credited to your account.

If your scholarship sponsor sends your scholarship check directly to you, please deliver to Student Financial Services to ensure that it is applied to your Campbell student account.

If you have financial aid funds that exceed the charges on your student account at the time of disbursement, you will receive a refund which may be used to pay other educationally related expenses.  Refunds are processed within 14 days of the date the credit balance appears on your account.

Note that if subsequent charges are made to your account, you are responsible for paying them. 

Student refunds: Your refund will be issued in the form of either an electronic refund (direct deposit into your personal bank account) or a check mailed to your current local address on record.  Students are encouraged to enroll in electronic refund, as it is typically the most efficient way to receive your refund.

Parent refunds: Parent refunds are issued in the form of a check which is mailed to the address listed on the Parent Plus loan application.

Payment Cards:  To ensure compliance with payment card industry requirements, payment card payments on student accounts will be refunded to the card on the originating payment, then the remaining credit balance will be released in the form of a student and/or parent refund.

Form more information about refunds, please visit the Bursar’s Office website.

Some types of aid can only be used to pay for certain types of charges per federal regulations and some aid is designated to cover only tuition charges.  Therefore, you could receive a refund even if you have an outstanding charge on your student account from the current term or previous terms.

If a balance remains on your student account after receiving a refund, you are responsible for paying it.

About your loans:

Loan change requests (reduction/cancellation) must be made in writing or email by the borrower.  Student loan changes may only be made by the student and Parent loan changes may only be made by the parent borrower.


Once the loan disburses, an email is sent by the Bursar’s Office stating funds have applied to your student account.  You have up to 30 days to cancel/reduce your loan after it has disbursed to your student account unless a refund of the credit balance has already been processed.  If the refund has already been processed, the borrower may send funds directly to their Lender/Loan Servicer themselves.  Contact our office for further instructions if needed.

Financial Aid FAQ

FAFSA is the Free Application for Federal Student Aid. This form is the single most important financial aid gateway. Your FAFSA information is used to award federal grants, state grants, and loan eligibility.

The parent who provided more than 50% for the student is considered the contributor. If both parents provided exactly 50%, the parent who has the highest income is the contributor for the student. It does not matter who the student resides with the most or who claimed the student on their taxes.

All contributors must complete their portion of the FAFSA. Contributors are as follows: 

  • Student
  • Student’s Spouse
  • Biological or Adoptive Parent
    • And their spouse. 

Financial aid forms specific for Campbell University are available at our Forms for Financial Aid page. View the forms >

You will need to apply for an FSA ID prior to completing the FAFSA. 

Your FSA ID will be required to electronically sign your FAFSA and any legally binding documents.

To remain eligible for financial aid at Campbell, you must make reasonable academic progress toward your degree. Reasonable academic progress is a federal government requirement, and is measured by a number of factors, including, but not limited to, grade point average and the number of credit hours passed.

For financial aid purposes, an undergraduate student is usually classified as a dependent and is expected to have access to parental financial resources if he/she is not married, does not have legal dependents, including children that he/she supports more than 50%, is not a veteran, is not currently serving on active duty (including National Guard or Reserves activated by Federal Authority) in the U.S. Armed Forces for purposes other than training, was not an orphan, ward of the court, or foster child at the age of 13 or any time thereafter, is not an emancipated minor, in legal guardianship, or unaccompanied youth who is homeless or is self-supporting and at risk of homelessness and is under 24 years of age.

For financial aid purposes, a student is classified as an independent student if at least one of the following applies: he/she is 24 years of age or older, is married, is enrolled in a graduate or professional educational program (beyond a bachelor’s degree), has legal dependents other than a spouse, was an orphan, foster child, or ward/ dependent of the court at any time since the age of 13, is an emancipated minor, in legal guardianship or was determined at any time since July 1, 2010, to be an unaccompanied youth who was homeless or was self-supporting and at risk of being homeless, is a veteran of the US armed forces (“A veteran is a student who has engaged in active service in the U.S. Army, Navy, Air Force, Marines or Coast Guard and was released under a condition other than dishonorable—including a student who attended a U.S. military academy but withdrew in good standing— or a student who is not a veteran now but will be a veteran by June 30) – or is currently serving on active duty in the U.S. Armed Forces for purposes other than training and activated by Federal Authority.

A need-based loan on which the interest is paid by the federal government while the borrower is enrolled in school or during grace and deferment periods.

A non need-based loan for which borrowers are responsible for interest from the date the loan is disbursed.

The Department of Education selects about one third of all FAFSA submissions to be verified. Verification is a random process to ensure that the information entered on the FAFSA is correct. If you received an e-mail from Campbell that your FAFSA was selected, you did nothing wrong! Simply provide the requested documents as quick as possible. Campbell University cannot evaluate award eligibility until verification is complete.