What to Expect in Counseling

COVID-19 UPDATE: Counseling Services currently offers in-person and virtual services. Our staff is dedicated to students’ safety and wellbeing. Therefore safety precautions are in place for any in-person service. There will be a limited number of students allowed in our waiting area at a time in order to keep a minimum of six feet apart. Face coverings (covering the nose and mouth) are to be worn at all times. Staff will utilize plexiglass screens during session to enhance safety and prevent the spread of the virus.


Your First Visit

Your first visit to our office will involve an Initial Consultation with a Therapist. This initial appointment is not a therapy session. Initial Consultations occur only during drop-in hours.  If you are in crisis, you will be assessed as soon as possible, and you do not have to wait for drop-in hours.  Counseling Services defines a crisis as thoughts of killing yourself, thoughts of hurting others, hearing or seeing things that others do not, a recent physical attack, a recent sexual assault or a recent death of someone you were close to.

Each academic year, regardless if you have been seen in the counseling center previously, you will participate in a brief initial consultation to quickly highlight your current concerns and needs.  This consultation might be with an intern or a therapist you have not seen before. 

During this initial consultation appointment, you will:

  • learn about or review confidentiality
  • learn about our new appointment structure and Stepped Model of care
  • answer screening questions
  • very briefly highlight concerns that have prompted you to seek counseling (The entire assessment will last no longer than 15 minutes.)
  • receive recommendations for services that best fit your current needs

If both you and the assessor feel our services are a good fit for you, the assessor will schedule a next step for you.  This next step might be an educational group, a support group, or an intake appointment with one of our therapists or intern.

Drop-In Schedule

Students looking to initiate services or follow up from a previous service should present to the Counseling Center during Drop-In Hours. Initial and follow up consultations are only done during these times and are on a first come first serve basis. Students are also welcome to call and discuss initiating services virtually.

Hours for Fall 2020
  • Monday | 10:00-11:30 AM
  • Tuesday |  9:30-11 AM
  • Wednesday | 3:00-4:30 PM
  • Thursday |  2:00-3:30 PM

Stepped Model of Care

Campbell University Counseling Services follows a Stepped Model of Care.  The guiding principle of Stepped Care is to provide services for students with the least restrictive means.  Research proves this is not only best practice, but provides the best care for college students.  All students meet initially with a therapist or an intern for a brief screening in order to determine which counseling resources are the best fit for their presenting concerns. This model of care incorporates a variety of services including educational groups, support groups, therapy groups, individual therapy, connection with campus resources, and referrals to community resources. 

image of the Stepped Care Model of Care
The Stepped Care Model of Care includes a brief Initial Consultation with a therapist, access to campus resources, a variety of group therapy options, individual one-on-one therapy, and referral to community resources.

Therapeutic Consultation

A confidential consultation with a therapist or intern that takes place in the counseling center. During this consultation, students will learn about or review confidentiality, learn about appointment structure and model of care, answer questions related to experiences, struggles, and concerns that brought you to the counseling center, receive recommendations for treatment options, and ask any questions. Therapeutic Consultations take place only during Counseling Services’ Drop-In hours , unless a student presents in crisis.  Counseling Services defines a crisis as hearing or seeing things that others do not, thoughts of killing yourself or hurting others, a recent physical attack, a recent sexual assault or a recent death of someone you were close to.  

Drop-In Schedule

  • Monday | 10:00-11:30 am
  • Tuesday | 9:30-11:00 am
  • Wednesday | 3:00-4:30 pm
  • Thursday | 2:00-3:30pm


Foundations is an introductory psychoeducational group for students typically initiating services for the first time. This group is skills-based in nature and a place for students to learn about mental health concerns and understand the importance of adequate coping skills and emotional regulation. 

Drop-In Group

A therapy/process group that is open to any Campbell University student. Students do not have to be a current client of Counseling Services to attend. Drop-In Group requires no registration or commitment to attend regularly. Drop-In Group is a space for students to share experiences and struggles and receive support from their peers. The group is facilitated by a therapist from Counseling Services but has no specific content or curriculum. Students are encouraged to come ready to share, learn, and grow along with their peers. This group will be available both in-person and virtually.

Drop-In Group Schedule

  • Wednesdays | 5:00-6:00 pm | Taylor Hall Basement, Room B-27

Let’s Talk

Let’s Talk is a brief casual consultation between any Campbell University student and a therapist or Counseling Services’ Intern. You do not need to be a client of Counseling Services to utilize Let’s Talk.  A therapist or intern will be set up at various locations around campus such as the Student Union, Wiggins Library, Academic Circle, and more. Students are encouraged to utilize Let’s Talk as a consultation, problem solving session, to ask questions, and be connected to resources. 

Let’s Talk Schedule

Follow the Let’s Talk signs for our exact location!

  • Tuesday | 3:30-5:00 pm | Student Union
  • Friday | 10:00-11:30 am | Student Union

Times/locations for Let’s Talk are subject to change. Follow our Instagram page, CampbellCounseling, for updated information on Let’s Talk.