File A Student Complaint

The Vice President for Student Life serves as an ombudsman for students and parents seeking to resolve complaints. In many cases, especially when student services are involved, the Student Life Office will deal directly with the issue. In other cases, when the complaint is beyond the purview of the Vice President for Student Life, students and/or parents will be assisted in determining the appropriate channel in which to obtain a timely response.

Ways to File a Complaint at Campbell

A student may file a complaint by obtaining the Student Complaint Form at the office of the Vice President for Student Life or completing the form online.  The student complaint process is outlined in the Student Handbook  (page 32).

Submit Online

This form allows students the opportunity to file a complaint regarding any area of the campus.

Submit a complaint

 

Submit Paper Form

Visit the Office of Student Life to obtain a printed student complaint form.

Vice President for Student Life
PO Box 95
Buies Creek, NC 27506
(800) 334-4111
studentcomplaint@campbell.edu

Get Directions to the Student Life Office

 

Other complaints

Appeals

Additional Ways to File a Complaint

SARA-NC Complaint Process

Campbell University is a member of the State Authorization Reciprocity Agreement – North Carolina (SARA-NC). Students may also file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).

The contact information for SARA-NC is:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709

T: 855-SARA- 1-NC (727-2162)
T: 919-549- 8614, ext. 4667
information@saranc.org
www.saranc.org

Consumer Protection Division, North Carolina Department of Justice

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Español (919) 716-0058.

The online complaint form can be accessed at https://ncdoj.gov/file-a-complaint/consumer-complaint/.

The mail-in form can be downloaded at 
https://ncdoj.gov/download/16/general-information/15716/consumer-complaint-form-sh

If you choose to mail-in a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

 

Southern Association of Colleges and Schools Commission on Colleges

Campbell University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate, baccalaureate, masters, and doctorate degrees. Individuals may submit complaints to the Southern Association of Colleges and Schools Commission on Colleges, the University’s regional accrediting body. In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint. Prior to filing a complaint, please carefully review the SACSCOC Complaint Procedures Policy Statement.

The links below provide information on the SACSCOC complaint policy and process.

Southern Association of Colleges and Schools Commission on Colleges 
1866 Southern Lane
Decatur, Georgia 30033-4097 

Telephone: 404-679- 4500 
http://www.sacscoc.org 

SACSCOC Complaint Procedures 
SACSCOC Complaint Form

State Authorization Liaisons Per State

Students also have the option of filing a complaint with the State Authorization Portal in their state.

Professional Licensure Disclosures

Students considering a program leading to professional licensure should contact the program director to discuss enrollment options prior to beginning the program. Contact information for each program is listed below. If you are considering a program at Campbell University that leads to professional licensure and you do not live in North Carolina, please contact the respective licensing board in the state where you reside before beginning the program.

Doctor of Osteopathic Medicine

Jennifer Parrish, MEd, LPCA
Director of Student Affairs
Jeremy M. Wallace School of Osteopathic Medicine
4350 US 421 South
Lillington, NC 27546
(855) 287-6613
jparrish@campbell.edu

Click here for state-by-state licensing board contact information >

Doctor of Pharmacy

Dr. Dayna T. Harper
Director of Student Affairs
College of Pharmacy & Health Sciences
PO Box 1090
Buies Creek, NC 27506
800-760-9734
harper@campbell.edu

Click here for state-by-state licensing board contact information >

Doctor of Physical Therapy

Dr. Dayna T. Harper
Director of Student Affairs
College of Pharmacy & Health Sciences
PO Box 1090
Buies Creek, NC 27506
800-760-9734
harper@campbell.edu

Click here for state-by-state licensing board contact information >

Physician Assistant

Dr. Dayna T. Harper
Director of Student Affairs
College of Pharmacy & Health Sciences
PO Box 1090
Buies Creek, NC 27506
800-760-9734
harper@campbell.edu

Click here for state-by-state licensing board contact information >

Adult & Online Education

Online Education students having complaints or grievances should make every effort to resolve the matter by following the guidelines in the most current Student Handbook (see page 31).

In the event that your concern has not been addressed to your satisfaction at the institution, you may choose to file a complaint with:

More Information on the Student Complaint Process for Adult & Online Education Students >