File A Student Complaint

The Vice President for Student Life serves as an ombudsman for students and parents seeking to resolve complaints. In many cases, especially when student services are involved, the Student Life Office will deal directly with the issue. In other cases, when the complaint is beyond the purview of the Vice President for Student Life, students and/or parents will be assisted in determining the appropriate channel in which to obtain a timely response.

A student may file a complaint by obtaining the Student Complaint Form at the office of the Vice President for Student Life or complete it online.

This form allows students the opportunity to file a complaint regarding any area of the campus.

Submit a complaint

 

Office of the Vice President for Student Life
PO Box 95
Buies Creek, NC 27506
(800) 334-4111

Other complaints:

For student conduct appeals, please also see the Student Handbook.

For academic appeals, please also see the Academic Catalog.

SARA-NC Complaint Process

Campbell University is a member of the State Authorization Reciprocity Agreement – North Carolina (SARA-NC). Students may also file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).

The contact information for SARA-NC is:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709

T: 855-SARA- 1-NC (727-2162)
T: 919-549- 8614, ext. 4667
Website: www.saranc.org

Consumer Protection Division, North Carolina Department of Justice

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint. North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Español (919) 716-0058. The online version of the complaint form can be accessed here: http://www.ncdoj.gov/getdoc/59be4357-41f3- 4377-b10f-3e8bd532da5f/Complaint-Form.aspx.

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001

The mail-in form can be accessed here:
http://www.ncdoj.gov/getdoc/b57fdbd2-e869-4844-8961-76fbf97ece87/Consumer-Complaint-Form-SH.aspx

Southern Association of Colleges and Schools Commission on Colleges

Campbell University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, Masters, Education Specialist, and Doctorate degrees. Individuals may submit complaints to the Southern Association of Colleges and Schools Commission on Colleges, the University’s regional accrediting body. In most cases, SACSCOC complaint procedures require that the complainant exhaust all other avenues to address the complaint. Prior to filing a complaint, please carefully review the SACSCOC Complaint Procedures Policy Statement.

The links below provide information on the SACSCOC complaint policy and process.

Southern Association of Colleges and Schools Commission on Colleges 
1866 Southern Lane
Decatur, Georgia 30033-4097 

Telephone: 404-679- 4500 
http://www.sacscoc.org 

SACSCOC Complaint Procedures 
SACSCOC Complaint Form

State Authorization Liaisons Per State

Students also have the option of filing a complaint with the State Authorization Portal in their state.

Professional Licensure Disclosures

If you are considering a program at Campbell University that leads to professional licensure and you do not live in North Carolina, please contact the respective licensing board in the state where you reside before beginning the program. It is the student’s responsibility to contact the licensing board in the state in which they reside or intend to practice.

 

Adult & Online Education

Students having complaints or grievances should make every effort to resolve the matter by following the guidelines in the most current Student Handbook.

In the event that your concern has not been addressed to your satisfaction at the institution, you may choose to file a complaint with: