Early Alert

About Early Alert Intervention

Student support is a priority for our entire university. If you are a faculty member that has a concern regarding a student’s academic success, please complete and submit the Early Intervention form. After your form has been submitted the Academic Support Services team will work quickly to address the concern. Academic concerns may include but are not limited to the following: class attendance, tardiness, class participation, and low test grades. Please complete the form out in its entirety and be as detailed as possible.

Submit an early alert


CU Succeed Powered by Starfish Early Alert

CU Succeed is an intervention and tracking system that uses a holistic approach to student success. CU Succeed allows faculty to provide academic and non-academic warnings, as well as commend students for their accomplishments.

CU Succeed Progress Surveys provide a way for faculty to raise flags (concerns) and kudos (achievements) on students during critical points during the semester. The fall 2020 CU Succeed Progress Surveys will be available for faculty to complete on the following dates: September 2 and October 7. 


CU Succeed Powered by Starfish FAQs

How do I access CU Succeed?

Anyone can access CU Succeed through Blackboard. The CU Succeed tab is on the top right of your Blackboard access page. 

Who has permission to view flags raised in CU Succeed?

Privacy is important to us. Therefore, only the student, the flag raiser, and members of the student’s success network that have been granted viewing permissions are able to view flags raised on a student. Note, CU Succeed is protected under the Family Educational Rights and Protection Act (FERPA).

What is a Student Success Network?

The Student Success Network consists of members of the Campbell University community that participate in your academic success. Individuals must have a current relationship with the student during a semester (e.g. instructor, academic advisor, or administrator) to be a part of the student’s success network. Therefore, the Student Success Network may change each semester. Members of the Student Success Network are not able to view flags that have been raised.

When are CU Succeed Progress Surveys completed?

CU Succeed Progress Surveys are completed four weeks after the start of the semester and after the completion of midterms.

How can faculty access CU Succeed Progress Surveys?

Faculty will receive an email announcement when there is a new survey for them to complete. The email will include a list of surveys that should be completed. A link will also be provided for faculty to access CU Succeed. After completing your sign in for CU Succeed, faculty are able to select the Progress Survey for the course they would like to complete.

What happens when faculty raise a flag (concern) or kudo (recognition) for a student?

When a flag or kudo is raised an email notification is sent to the student and their Academic Advisor/Student Success Coordinator detailing the concern or recognition.

I see different flags and kudos, how do I know which one to select?

The system provides flags and kudos that are specifically for undergraduate students. Each of those flags and kudos begin with the UDGR prefix. Please be sure not to select the CPHS prefix, as those kudos and flags are specifically for College of Pharmacy and Health Science graduate students. 

What do the CU Succeed emails to students say?


Low Course Average Message Template:

Dear  [Student’s First & Last Name],

Your instructor for  [Course Name] has raised a flag because your grade is currently below average, but you can change that. A challenge is an opportunity for growth, and it’s common for students to go through challenges like this and overcome them.

The CU Succeed Team recommends the following steps to improve your grade in this course:

1. Attend and participate in all class activities

2. Take good notes

3. Study frequently and efficiently

4. Participate in TutoringGroup Review and/or Supplemental Instruction

Academic Support Services is available to provide you with assistance. If you would like information on tutoring services, supplemental instruction, group review and/or working with a success coach, contact the Academic Support Services office. The following link provides you with information about their programs and services:


 [Comments from Instructor, ex: Rachel missed 3 classes this month.]


The CU Succeed Team 

Missing Assignment(s) Flag Message Template:

Dear   [Student’s First & Last Name] ,

Your instructor has raised a flag regarding missing assignments in  [Course Name]. Students who complete assignments on time and interact with course material frequently are more likely to be successful in this course, than those who do not.

According to my records, you have not submitted one or more assignments.

 [Instructor’s Comments, ex: Rachel missed 3 classes this month.] 

Please refer to your syllabus to see if making up assignments for this course is an option and/or speak with your instructor.


 The CU Succeed Team

Poor Attendance Flag Message Template:

Dear  [Student’s First & Last Name) ,

Your instructor has raised a flag regarding your class attendance. Students who regularly attend their courses are more likely to succeed than those who do not.  Given your number of absences to date, I am concerned about your success in  [Course Name].

The Campbell Attendance Policy states that no student will receive credit for any course in which he/she fails to attend at least 85% of the classes held. Please check your course syllabus and the university’s attendance policy for further details:


 [Instructor’s Comments, ex: Rachel missed 3 classes this month.]

If there is a reason you cannot attend this class as scheduled, please contact your Academic Advisor.


 The CU Succeed Team

Positive Academic Effort Message Template:

Dear  [Student’s First & Last Names], 

Your instructor has noticed your academic effort in [Course Name]! Continuing to put forth great effort in this course will likely lead to academic progress. Please keep up the good work!

 [Instructor’s Comments, ex: Has maintained a 98% in the class.] 


The CU Succeed Team

Positive Academic Performance Template:

Dear  [Student’s First & Last Name],

Congratulations on your positive academic performance in  [Course Name]!  Your hard work and dedication are paying off. Please keep up the great work!

 [Instructor’s Comments, ex: Has maintained a 98% in the class.] 

 The CU Succeed Team


Are CU Succeed Progress Surveys the only way I can address student concerns?

No. We encourage you to communicate directly with students about your concerns. However, if you do not feel comfortable speaking with the student about your concerns or have already done so and do not see any improvement you can raise individual flags in CU Succeed. You can raise individual flags by selecting the “My Students” tab in CU Succeed. The “My Students” tab will provide you with a list of all of your students. After you see your roster you should select the student’s name that you would like to raise a flag or kudo for. If you would like assistance with raising an individual flag or kudo please contact Academic Support Services for individual assistance.