Response to COVID-19 from the Business Office

This information is specific to potential changes to billing, payments, refunds, and costs related to COVID-19.  Information may be updated, as it becomes available and our response to COVID changes. 

I will be attending fall 2020, how can I safely make a payment?

Students are encouraged to pay online through TouchNet via Student Self-Service.  A check or money order may be mailed to the Business Office, PO Box 97, Buies Creek, NC  27506.

I need bill clearance, when is my payment due and what are my options for payment?

Payments are due by August 5.  Students unable to pay in full by August 5, may enroll in a 2-month payment plan or a 4-month payment plan.  The first payment on the plan must be paid to receive bill clearance. 

Students are encouraged to accept any financial aid they wish to accept via the Student Self-Service portal before enrolling in a payment plan.  Credit-based loans must be approved by the lender.  All requirements of the loan, such as a promissory note, entrance counseling, etc. must be completed before the loan will be considered as a form of payment. 

If my course instruction is not all in-person, will my tuition be reduced?

Students will be assessed the published tuition rate for 2020-21 academic year.  Tuition will not be reduced.  The blend of in-person, hybrid, remote and online courses that will be offered in Fall 2020 does not diminish the quality and value of a degree from Campbell University. The main accreditation criteria for our courses remain the same whether they are taught in person, online or remotely: our courses must involve regular and substantive instructor interaction with students. With remote and online teaching, faculty and instructors are still able to:

  • Provide regular instruction and interact regularly with their students.
  • Provide full and substantive assessments and regular feedback on students’ coursework.
  • Be proactive and available in providing information or responding to students’ questions about the content of the course.

Faculty continue to incorporate best practices for teaching and learning in various teaching modalities into the design of their courses.  Resources have been provided for faculty on effective, evidence-based practices for remote and online teaching.  Classes have been prioritized for in-person delivery where outcomes are difficult to achieve virtually.

A task force has been convened to modify campus operation in a way that will allow us to safely provide on-campus experiences for our students.  Campbell University continues to invest in our COVID-19 health and safety infrastructure to ensure a safe learning environment for our students and work environment for our faculty and staff.

We are not scheduled to return after Thanksgiving, why is my tuition not reduced?

Returning to campus after Thanksgiving may jeopardize the health and safety of our students, faculty, and staff.  In-person instruction will happen as much as possible before Thanksgiving break.  Final exams will be administered remotely after Thanksgiving. 

Students will receive the full fall semester curriculum using the latest instructional design modalities and tools to maximize engagement between students, their peers and professors. Shortening the fall break and conducting all classes remotely or online after fall break will help us avoid potential COVID-19 outbreaks, as we approach the end of the semester. 

Will fees, such as general fees, program fees, technology fees, etc. be adjusted or removed?

Students will be assessed the published fees for 2020-21 academic year.  There are no plans to adjust or remove fees.  Student support services covered by fees will be available.  Program fees will support program instructional design modalities and tools necessary to provide instruction.  Technology fees will support infrastructure and capacity for lecture delivery, online/remote testing security software to maintain assessment integrity, and library resources.  


For more information about the University’s preparations for return to campus, please visit the Campbell Ready website.