Business Office FAQ

Below are answers to many of the most frequently asked questions.

1. What is the business office address?
2. Do you have a primary phone, toll free, and fax number?
3. What is the cost of attendance?
4. Are there additional or optional fees?
5. What does the Standard Dorm charge include?
6. What if I don’t want to stay on campus?
7. Can you explain Meal Plan options?
8. Can you explain a little more about the Meal Plans?
9. When will I be billed?
10. I can’t find my Statement of Accounts, how do I request a reprint?
11. What do I do if my bill is wrong?
12. How do I change my address?
13. When is my first payment due?
14. How can I pay my bill?
15. Can I pay in installments?
16. Is there a payment plan option?
17. What do I do if all or part of my cost will be paid by a third party or agency?
18. What about books?
19. What about Financial Aid?
20. What about my outside scholarship?
21. What are my options for excess financial aid posted to my student account?
22. What is a refund and how do I know if I’m entitled to receive a refund?
23. How do I request a refund?
24. When can I expect my refund check?
25. Where can I pick up my refund check?
26. What if I want my refund check mailed?
27. If I still owe money, how do I get my transcript/diploma?
28. What if I still owe money, how do I make payments?
29. I’m graduating, and there’s a credit balance on my student account, what should I do?
30. Can I receive a book voucher?
31. How do I request a " Transfer of Funds" to my Camel Card for books?
32. What is the Camel Card, and how does it work?
33. Where can I use my Camel Card for declining balance purchases?
34. How do I get a Camel Card?
35. Where can I get a Camel Card?
36. What will my Camel Card look like?
37. What if I don't use all the funds deposited on my Camel Card?
38. What is the difference between the Camel Card " Campbell bucks" and " Creek Bucks" ?
39. What if my Camel Card is lost or stolen?
40. What does the Camel Card cost? (Card Replacement, Fees, and Miscellaneous Charges)

What is the Business Office Address?

The Campbell University Business Office mailing address is PO Box 97, Buies Creek, NC 27506. The physical address is J. A. Campbell Administrative Building, Room 106, 143 Main Street, Buies Creek, NC 27506.

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Do you have a primary phone, toll free, and fax number?

Campbell University’s primary toll-free number is 1-800-334-4111. To contact the Business Office staff, simply input the last 4 digits of their phone number to be connected. The primary Business Office number is 910-893-1245, and our fax number is 910-893-7863.

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What is the cost of attendance?

For your convenience, a tuition and fee schedule is available on the CU Business Office website; however, below is a summary of fall 2009 & spring 2010 Tuition and Fees per Semester Cost for full time enrollment:

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Are there additional or optional fees?

Yes, students wishing to operate a motor vehicle on campus must purchase a Parking Permit at a cost of $130 per year. Parking Permits must be purchased at Campbell University’s Campus Security Office. Music Lessons, Student Teaching, Golf Management, and BSPS/BSCR fees are additional costs; student advisors can assist with the specifics of these fees. Finally, Medical Insurance is an optional charge and available to all students. Relevant information regarding Medical Insurance will be mailed with the first billing statement and is available in the Business Office.

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What does the Standard Dorm charge include?

The Standard Dorm charge is based on continuous double occupancy and includes all utilities, local phone, high-speed internet, and washer/dryer.

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What if I don’t want to stay on campus?

Campbell University requires all freshmen and sophomores to reside on campus, unless they are living at home with their parents.

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Can you explain Meal Plan options?

• Resident students choose one of four meal plans at a cost of $1,900 per semester (2009 - 2010 Rates):
  • Plan 1: 19 meals per week (includes $200 Campbell Bucks). The 19 meal plan option is not cumulative from week to week. The student must use all meals during the meal plan cycle.
  • Plan 2: 15 meals per week (includes $300 Campbell Bucks). The 15 meal plan option is not cumulative from week to week. The student must use all meals during the meal plan cycle.
  • Plan 3: 9-Block meal plan offers 9 meals per week and includes $300 Campbell Bucks; the Block meal plan is cumulative from week to week.
  • Plan 4: 14-Block meal plan offers 14 meals per week and includes $200 Campbell Bucks; the Block meal plan is cumulative from week to week.
• Commuting students can select from any resident student meal plan, or opt for the Commuting Meal plan of 5 meals per week (includes $450 Campbell Bucks) and is not cumulative from week to week. Cost of the Commuting Meal Plan is $1,100 per semester. (2009 - 2010 Rates)

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Can you explain a little more about the Meal Plans?

All meal plans can be used at the Campbell University premium dining facilities, Shouse and Marshbanks Cafeterias; as well as, exchanged for a combo meal at The Oasis. “Campbell Bucks” can be used at any food service location on campus, such as the Oasis, Chic-Fil-A, Quiznos, the Groc, Papa Johns, and Jole Mole.

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When will I be billed?

Fall Statement of Accounts will be mailed on or before July 17, 2009, and spring Statement of Accounts will be mailed in mid November, 2009. The Statement of Accounts mailing will include information regarding optional medical insurance (fall mailing only), and the Adjustment and Payment Options Sheet (APO Sheet-both fall and spring). The APO Sheet will direct you on calculating the balance due Campbell University after your financial aid award. The APO Sheet is also available on the Business Office Website and must be returned to the Business Office even if you do not owe a balance to Campbell University. The APO Sheet assists the Business Office in clearing students to attend classes.

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I can’t find my Statement of Accounts, how do I request a reprint?

The Business Office will gladly forward a Statement of Accounts at your request. Just give us a call at 1-800-334-4111, extension 1245, or you may send your request to businessoffice@campbell.edu. Your Statement of Accounts can be mailed, faxed, or emailed to you. When requesting information from the Business Office staff, you will be required to provide the Accountholder Number which is also the CU Student ID.

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What do I do if my bill is wrong?

The Business Office does not change, adjust, remove or add charges to the bill. Most charges are automatically generated when you register for classes, receive a dorm assignment or meal plan, or at the request of other university offices, such as Campus Security, the library, or various schools. The Business Office can answer questions about your bill, payment plans, etc. We can research the origination of the charge and direct you to the appropriate office that may be able to assist you.

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How do I change my address?

The Business Office will be glad to change your billing address; however, you must contact the Registrar’s Office to change your permanent address. It is important to update address changes immediately, to ensure you receive timely communications from Campbell University. These communications include but are not limited to the federal tax form 1098T, student billing statements, financial aid award letters, etc.

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When is my first payment due?

Your first payment must be received in the Business Office no later than August 7, 2009 for fall semester and early to mid December, 2009 for spring semester. Due dates are indicated on the first mailing for each semester.

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How can I pay my bill?

For your convenience, the Campbell University Business Office offers online payments via CASHNet. CASHNet’s payment gateway accepts VISA, MasterCard, American Express, Discover, and associated Debit Cards. (E-Check payments are forthcoming for fall 2009 via the CASHNet payment gateway.) Payments made online are updated to the students account immediately.

If pay online is not an option, you may visit the University Cashier in person, or submit a check, money order, or certified funds via mail. The University Cashier will accept VISA, MasterCard, and associated Debit Card payments, as well as, cash, checks, money orders, and certified funds. For your protection, credit card information will not be accepted via telephone, fax, or email.

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Can I pay in installments?

Campbell University Business Office offers three payment options.

• Option 1: You may pay in full no later than August 7, 2009 for fall semester, and mid December, 2009 for spring semester.
• Option 2: You may pay ½ no later than August 7, 2009 and remit the remaining ½ no later than October 5, 2009 for fall semester. Spring semester payments should be ½ no later than mid December, 2009 with the remaining due late February, 2010.
• Option 3: Enroll in Campbell University’s outsourced Tuition Management Systems (TMS) or College Foundation (CFI) payment plan.

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Is there a payment plan option?

Campbell University has partnered with two payment plan providers to offer innovative tuition payment solutions. To establish a payment plan, please contact one of the following providers:

• Tuition Management Systems (TMS) at 1-800-722-4867 or www.afford.com/Campbell
• College Foundation (CFI) at 1-888-234-6400 or www.cfnc.org

What do I do if all or part of my cost will be paid by a third party or agency?

A third party agency refers to an agency such as Vocational Rehab, Military Tuition Assistance, ROTC, etc. Students receiving such benefits should contact Ms. Teresa Sheuring for specific instruction. Ms. Sheuring may be contacted at 910-893-1251 or sheuringt@campbell.edu.

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What about books?

Books cost approximately $600 - $900 per semester. Books can be purchased at the campus Barnes & Noble Bookstore; the bookstore accepts cash, VISA, and MasterCard. Students awarded financial aid in excess of cost of attendance may complete an “Authorization to Transfer Funds from Student Account to Camel Card”. The Camel Card serves as a campus debit card and may be used at the bookstore for purchases. The Barnes & Noble Bookstore may be contacted at 910-893-1453. The Bookstore Manager is Nick McKay.

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What about Financial Aid?

The Business Office strongly encourages students and parents to contact the Financial Aid Office early to ensure all financial aid deadlines are met, and all processes are finalized. Applying early for financial aid and completing necessary processes will ensure financial obligations are met in a timely manner. For more information about financial aid, please contact the Financial Aid Office at 1-800-334-4111 Extension 1310.

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What about my outside scholarship?

Congratulations on receiving your outside scholarship. This scholarship was not awarded by the Campbell University Financial Aid Office but an outside agency. Most outside scholarships require students to provide the agency with a Statement of Accounts. You may make this request by contacting the Business Office at 1-800-334-4111 extension 1245 or by email at businessoffice@campbell.edu .

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What are my options for excess financial aid posted to my student account?

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What is a refund and how do I know if I’m entitled to receive a refund?

A refund is a Campbell University check disbursement of excess funds on the student account. Refunds are only issued after all tuition and fees have been assessed to the student account and the drop/add period has passed. Students entitled to a refund will have a credit balance on their student account. To check your account balance, please visit Web Access/Account Information on the Campbell University Website.

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How do I request a refund?

You may visit the Business Office and complete the “Refund Request” form. Or you may retrieve the “Refund Request” form from our website and fax or email the completed form (including signature) to the Business Office. Fax to: 910-893-7863, or email to businessoffice@campbell.edu .

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When can I expect my refund check?

Refund request forms submitted to the Business Office by Noon on Tuesday will be available for release on Thursday after 3:00 pm. Refund request forms submitted to the Business Office by Noon on Thursday will be available for release on Monday after 3:00 pm. Campbell University holidays and increment weather may affect the refund process and delay check processing.

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Where can I pick up my refund check?

Refunds are available for pick up in the Campbell University Accounting Office on the designated date of release. Checks that are not picked up will be held in the Accounting Office for approximately 14 days. After the 14 day period, the refund check will be mailed to the address on file. Inquiries regarding the release of refund checks should be directed to the Accounting Office at 1-800-334-4111, extension 1430.

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What if I want my refund check mailed?

If you choose to have your refund check mailed, please complete the necessary information on the “Refund Request” form. Please include the full address including city, state, and zip code. Mailed refund checks will be forwarded to the address indicated on the “Refund Request” form via the U. S. Postal Service general delivery and will be mailed the next business day after the designated date of release.

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If I still owe money, how do I get my transcript/diploma?

Diplomas and official transcripts of records are not released until all charges due Campbell University are paid in full.

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What if I still owe money, how do I make payments?

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I’m ready to graduate, and there’s a credit balance on my student account, what should I do?

Congratulations! You’ve completed one significant life changing goal! A credit balance on your student account at graduation indicates you have excess financial aid awards in comparison to your educational costs. You have several options:

• Option 1: Request a refund utilizing the processes noted above. At which time, you may choose to establish a little nest egg, or you may choose to forward the proceeds to the lender to reduce your debt, if student loans were awarded. Either way it’s your choice.
• Option 2: You may contact the Campbell University Financial Aid Office and request the excess funds be returned to the lender, if student loans were awarded.

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Can I receive a book voucher?

The Business Office does not issue book vouchers; however, students with financial aid in excess of tuition, fees, and other charges may request a " Transfer of Funds" from their student account to their Camel Card.

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How do I request a " Transfer of Funds" to my Camel Card for books?

Campbell University has installed the Blackboard Debit Card system that has alleviated paper book vouchers. Excess financial aid on your student account can be transferred to your Camel Card, also known as your Student ID Card. To request a transfer, please click Authorization to Transfer Funds. Complete the form and return it to the Business Office as directed on the form. To determine the amount of funds to transfer, visit www.campbell.bncollege.com. You will receive an email from the Business Office when funds have been transferred, at which time, you may purchase your books online or in person.

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What is the Camel Card, and how does it work?

The Camel Card is your student ID card which provides access to housing, meal plan and Campbell Buck redemption, as well as, serves as a University debit card. The Camel Card can be used as a University debit card when funds are deposited on the card creating a declining balance. Funds may be deposited via the following options:

• Blackboard Community System. Parents, students, friends, etc can deposit funds to the student’s card by visiting this site. All you need is the students name and Campbell University ID number located on the back of the card.
• Visit the Business Office. We accept cash, check, MasterCard, and Visa. Be sure to tell the cashier you’re depositing to the Camel Card, so she doesn’t post it to your student account.
• Mail a check, money order, or certified funds to the Business Office. Be sure to note " for deposit to the Camel Card" on your remittance.
• Transfer of Excess Financial Aid from Student Account to the Camel Card. If you have excess financial aid i.e. a credit balance on your student account. Simply complete the “Authorization to Transfer Funds” form located on the website, or visit the Business Office to make the request.

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Where can I use my Camel Card for declining balance purchases?

The Camel Card can be used at campus facilities, such as the CU Bookstore, Marshbanks and Shouse Cafeteria, The Oasis, The Groc, Chic-Fil-A, Papa Johns, Starbucks, Jole Mole, designated vending machines, designated copiers, and food purchases at sporting events held in the John W. Pope Convocation Center and the Barker-Lane Stadium.

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How do I get a Camel Card?

In order to obtain a Camel Card, a student must be an accepted applicant or registered student and present a valid picture identification. Staff members must be currently employed with Campbell University and show a valid picture identification. Valid picture identification includes valid driver’s license, state identification cards, and passports.

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Where can I get a Camel Card?

Camel Cards are made in the Office of Student Life located in the Wallace Student Center or Photographic located on Bolton Road during normal university business hours. However, Camel Cards will be made at various locations on campus during orientation, registration, and other peak periods. Students and guests will be notified of these locations during these times.

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What will my Camel Card look like?

Each Camel Card will include a photograph which clearly shows the entire face of the cardholder. No Cardholder who is wearing a hat, head covering, or dark glasses is allowed to be photographed for the purpose of the Camel Card. Campbell University reserves the right to make exceptions to this rule in order to accommodate a Cardholder’s religious practices or medical condition. Campbell University has the right to determine, in its sole discretion, if a photograph meets the above standard and to require the Cardholder to be photographed again in order to meet this standard.

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What if I don’t use all the funds deposited on my Camel Card?

The Camel Card declining balance deposits are interchangeable through all semesters; however, the Business Office will automatically transfer all unused funds from the Camel Cards to the Student Accounts in late April of each year to allow for system reconciliation and to ensure all graduating seniors are reimbursed any unused portion. If the transfer of funds from the Camel Card to the Student Account creates a credit balance on the Student Account; the student may request a refund. Students are encouraged to verify book costs prior to depositing funds onto the Camel Card. Exceptions will be considered for students withdrawing from the University.

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What is the difference in Camel Card “Campbell Bucks” and “Creek Bucks”?

There are two types of Camel Card stored value funds.

Campbell Bucks: Are associated with meal plan purchases and are redeemable at all on-campus dining locations. These funds are not cumulative from semester to semester; it’s “use or lose” for each semester.

Creek Bucks: Are created when funds are deposited on the card and are redeemable at the Campbell University bookstore, vending, and all on-campus dining locations. Balances carry forward as long as actively enrolled or employed at Campbell University.

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What if my Camel Card is lost or stolen?

Cardholder’s must notify the Campbell University Office of Student Life if their Camel Card is lost or stolen. Their office is located in the Wallace Student Center. Students may also go to the Blackboard System and report the card lost or stolen. Cardholder’s must report the loss within one (1) university business day of the loss. Upon notification, the lost or stolen card will be deactivated and a new card issued.

Liability of a Cardholder will not exceed fifty dollars ($50.00) for unauthorized transactions if the loss is reported within one (1) university business day of the actual loss. If a lost or stole card is not reported within one (1) university business day, the Cardholder will assume liability for unauthorized transactions. Campbell University will have no liability if the lost or stolen card is not reported within one (1) university business day of the loss or theft.

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What does the Camel Card cost? (Card Replacement, Fees, and Miscellaneous Charges)

Cardholder’s will be charged for all replacement cards. A new card will be issued at no charge to a Cardholder if the magnetic strip will no longer work and/or if the card is older than four (4) years.If a Cardholder’s status as either a student or staff changes; or if the Cardholder’s name changes, a new card will be issued without charge. A new card will only be issued for students and staff when the change has been made effective at the appropriate office.

The following fees will apply to all cardholders with exception of provisions stated in the items above:

• Initial Card (Undergraduate) - No charge
• Initial Card (Graduate) – No charge
• Initial Card (Staff/Faculty) - No charge with HR Employee ID Authorization
• Replacement (Lost/Stolen) - $15.00
• Replacement (Damaged, with exchange of damaged ID) - $10.00
• Change of Photo/Name (with exchange of old ID) - $10.00
• Returned checks - $25.00
• Fees subject to change without notice.