Step 1:  Download and install Windows Cleanup.

From the Student Helpdesk website, select the Other Useful Tools page.  Search in this page for a program called Windows Cleanup.  Download and install this program according to the directions given.

Step 2:  Download the AIM Fix utility.

Go to the main page for AIM Fix and download the utility.  Save it to your desktop, but do not run it yet.

Step 3:  Restart your computer in Safe Mode.

To restart your computer in Safe Mode, you will need to restart your computer, then as the power comes on, tap the F8 key at the top of the keyboard.  After you see a screen that lists options including starting normally, starting with previous good configuration.  Select the option marked “Safe Mode”.

Step 4:  Turn off System Restore

Right click the My Computer icon and choose Properties.  When the System Properties window opens, click the System Restore tab.  Check the box marked Turn Off System Restore.  Click OK.

Step 5:  Run AIM Fix utility

Once Windows has run, double click the AIM Fix file.  Let it run, then close the window.

Step 6:  Run Windows Cleanup

Go to the Start Menu, open the Windows Cleanup Program.  Run this program.

Step 7:  Run Sophos and Windows Defender

Step 8:  Restart your computer in Normal Mode.

            For this, just restart your Computer.

Step 9:  Turn on System Restore.

Right click the My Computer icon and choose Properties.  When the System Properties window opens, click the System Restore tab.  Uncheck the box marked Turn Off System Restore.  Click OK.