Below is important information about our networks.

Residence Hall Networks

  • Residential students will connect to the internet through our high speed broadband connections (wired and wireless) which are installed in all University residence rooms and through the wireless network in other parts of campus. You will need to have a network card in your computer and a CAT5 network cable to use the wired port in your room. No other equipment is required. Individual dial-up/broadband accounts are not permitted.
  • An updated subscription-based antivirus program is required on all residential student computers that use Microsoft's Windows OS and is also highly recommended on other operating systems.  More information is available on the Antivirus Information page.
  • File sharing has, in the past, interfered with official University Business and valid educational endeavors and therefore, is not allowed at any time. Please delete file sharing/torrent programs on your machine before coming to campus.
  • Students should check for and clean their computers of " spyware" before attempting to logon to the Campbell network. There are several free tools available for spyware detection and removal. The best are: Malwarebytes ( and Spybot (
  • You must install all Critical/High Priority operating system updates on Windows-based machines. Additionally, your machine should be setup to check for updates automatically.
  • Please bring all setup/restore disks and/or restore documentation with your computer. We cannot help you at the helpdesk without your disks and/or restore documentation. Additionally, if you require warranty service, your vendor may require you to have the disks and/or restore documentation.

Note: Students are not allowed to have a wireless router or access point anywhere on the Campbell University campus. If a non-university owned wireless access point or router is discovered in your room, your network connection may be disabled for the remainder of the semester and the router/access point may be confiscated.

  • Due to bandwidth concerns, the usage of some high bandwidth devices such as HD Streaming Video players may lead to the throttling back or limiting of bandwidth to individual students. The University Internet connection for the dorms is primarily for academic purposes and the usage of the network for non-academic purposes will be curtailed if it begins to interfere with academic use.

Wireless Network

  • Wireless is available in most areas on campus.
  • Note: If you don't connect the first try, run scans for viruses and spyware, then try again. Machines with as few as five pieces of spyware have had their wireless signal choked by the amount of traffic on their machine. You should also make sure that you have the most modern version of the driver (software) for your card installed. You will have to obtain that from the manufacturer's website.  Addtionally, be sure you have uninstalled any file-sharing/torrent software.

Contact Us

Computing Services Helpdesk | Britt Hall Basement | M-F 8:30AM - 5:00PM
Email: [email protected]
Phone: Local: 893-1208 | Campus - ext. 1208 | Toll-Free: 800-334-4111 ext. 1208 | Please have your CU ID # available when contacting the helpdesk or include it in your email if emailing the helpdesk for assistance.  We must have your CU ID# for verification purposes. We cannot accept SS# for verification.  Thank you