Welcome to the Campbell University Helpdesk, where we hope to be able to assist you with your computer needs. These pages exist to provide you links to information and downloads which we hope will assist you while you are a member of the Campbell University community.
What we do: Our primary goal is to assist the students in whatever way is possible. In that regard, over the phone and in the office, we aid students in cleaning viruses and spyware, updating their machines for protection, and diagnosing other issues. At present, we do not do any hardware work, but will make recommendations based on our observations.
If you have a question about your student email or the account used to log on to Web Access, you may call, but please have your student identification number ready.
For in office work, you must make an appointment, this way we can do our best to work machines in an order that returns them to their owner in a timely manner. Also, if you have special needs with your computer (external CD-ROMs or floppies, etc) you will need to bring those in as well. For desktops, exempting the above examples, we only need the tower. We have monitors for desktop maintenance, as well as the keyboards and mice necessary.
With laptops, we do not work on a machine until we have a power cord. The reasoning behind this is that if the power fails while we are doing certain points of maintenance, there is a risk of damage to the machine. Please, bring the power cord with your laptop.
Computing Services Helpdesk | Britt Hall Basement
Phone: Local: 893-1208 | Campus - ext. 1208 | Toll-Free: 800-334-4111 ext. 1208