Below are answers to many of the most frequently asked questions.
What is the Business Office Address?
The Campbell University Business Office mailing address is PO Box 97, Buies Creek, NC 27506. The physical address is J. A. Campbell Administrative Building, Room 106, 143 Main Street, Buies Creek, NC 27506.
Do you have a primary phone, toll free, and fax number?
Campbell University’s primary toll-free number is 1-800-334-4111. To contact the Business Office staff, simply input the last 4 digits of their phone number to be connected. The primary Business Office number is 910-893-1245, and our fax number is 910-893-7863.
What is the cost of attendance?
For your convenience, a tuition and fee schedule is available on the CU Business Office website; however, below is a summary of fall 2012 & spring 2013 Tuition and Fees per Semester Cost for full time enrollment:
|Resident Students||Commuting Students|
|General Fees||$450||General Fees||$450|
|Standard Dorm||$2,150||Standard Dorm|
Resident Meal Plan
Commuting Meal Plan
Are there additional or optional fees?
Yes, students wishing to operate a motor vehicle on campus must purchase a Parking Permit. Parking Permits must be purchased at Campbell University’s Campus Security Office. Music Lessons, Student Teaching, Golf Management, and BSPS/BSCR fees are additional costs; student advisors can assist with the specifics of these fees. Finally, health insurance for domestic students is an optional charge and available to all domestic students. International students are required to purchase the international health insurance plan.Relevant information regarding health insurance will be mailed with the first billing statement and is available in the Business Office.
What does the Standard Dorm charge include?
The Standard Dorm charge is based on continuous double occupancy and includes all utilities, local phone, high-speed internet, and washer/dryer.
What if I don’t want to stay on campus?
Campbell University requires all freshmen and sophomores to reside on campus, unless they are living at home with their parents.
Can you explain Meal Plan options?
Resident students choose one of four meal plans at a cost of $2,300 per semester (2012 - 2013 Rates):
- Plan 1: 19 meals per week (includes $225 Campbell Bucks). The 19 meal plan option is not cumulative from week to week. The student must use all meals during the meal plan cycle.
- Plan 2: 15 meals per week (includes $325 Campbell Bucks). The 15 meal plan option is not cumulative from week to week. The student must use all meals during the meal plan cycle.
- Plan 3: 9-Block meal plan offers 9 meals per week and includes $325 Campbell Bucks; the Block meal plan is cumulative from week to week.
- Plan 4: 14-Block meal plan offers 14 meals per week and includes $225 Campbell Bucks; the Block meal plan is cumulative from week to week.
- Commuting students can select from any resident student meal plan, or opt for the Commuting Meal plan of 5 meals per week (includes $475 Campbell Bucks) and is not cumulative from week to week. Cost of the Commuting Meal Plan is $1,400 per semester. (2011 - 2012 Rates)
Can you explain a little more about the Meal Plans?
All meal plans can be used at the Campbell University premium dining facilities, Shouse and Marshbanks Cafeterias; as well as, exchanged for a combo meal at The Oasis. “Campbell Bucks” can be used at any food service location on campus, such as the Oasis, Chic-Fil-A, Quiznos, the Groc, Papa Johns, and Jole Mole.
When will I be billed?
Fall Statement of Accounts will be mailed on or before July 15, 2011, and spring Statement of Accounts will be mailed in mid November, 2011.
I can’t find my Statement of Accounts, how do I request a reprint?
Campbell University offers a monthly e-bill which can be found on your CASHNet e-commerce page. To ensure data security, the e-commerce page must be accessed through CU WebAccess. The monthly e-bill is available for view and/or printing at your convenience; however, the data is a reflection of monthly activity.
Should you require a real-time Statement of Accounts, the Business Office will gladly provide at your request. Just give us a call at 1-800-334-4111, extension 1245, or you may send your request to email@example.com. Your Statement of Accounts can be mailed, faxed, or emailed to you. When requesting information from the Business Office staff, you will be required to provide the Accountholder Number which is also the CU Student ID.
What do I do if my bill is wrong?
The Business Office does not change, adjust, remove or add charges to the bill. Most charges are automatically generated when you register for classes, receive a dorm assignment or meal plan, or at the request of other university offices, such as Campus Security, the library, or various schools. The Business Office can answer questions about your bill, payment plans, etc. We can research the origination of the charge and direct you to the appropriate office that may be able to assist you.
How do I change my address?
The Business Office will be glad to change your billing address; however, you must contact the Registrar’s Office to change your permanent address. It is important to update address changes immediately, to ensure you receive timely communications from Campbell University. These communications include but are not limited to the federal tax form 1098T, student billing statements, financial aid award letters, etc.
When is my first payment due?
Your first payment must be received in the Business Office no later than August 10, 2012 for fall semester and December 7, 2012 for spring semester. Due dates are indicated on the first mailing for each semester.
How can I pay my bill?
For your convenience, the Campbell University Business Office offers an online payment option via the CASHNet e-Commerce page which is accessible via WebAccess. Parents that have not been issued a username and password by their student may make a guest payment by visiting the Business Office Tuition Payments section and clicking on the CASHNet link. You will be required to provide the 7 digit student ID number and last name of your student. The CASHNet payment gateway accepts VISA, MasterCard, American Express, Discover, associated Debit Cards and e-checks. Payments made online are updated to the students account immediately.
If pay online is not an option, you may visit the University Cashier in person, or submit a check, money order, or certified funds via mail. The University Cashier will accept VISA, MasterCard, and associated Debit Card payments, as well as, cash, checks, money orders, and certified funds. For your protection, credit card information will not be accepted via telephone, fax, or email.
What about e-commerce?
Campbell University has partnered with CASHNet to offer online electronic commerce options to our students and parents.
How do I access e-commerce?
Due to the sensitive nature of data exchanged, e-commerce options require students to access their e-commerce page via Campbell University’s Web Access where students are required to authenticate their identity via the use of a username and password specific to them. Students may allow parent access to their e-commerce page by logging onto Web Access and selecting the “CASHNet Sign-In” option. Visit our website for detailed information.
What e-commerce options are available?
- E-payments allow you to make online credit card and e-check payments. Payments are posted immediately to the student account.
- E-bills are processed monthly and placed on the student’s e-commerce page. Students will receive an email reminder to view their e-bill. E-payment plans are available via the student’s e-commerce page. The payment plan allows the opportunity to establish a monthly payment plan appropriate to your budget for a small fee. Payments made via the CASHNet payment plan option are posted immediately to the student account. (Payments made for TMS or CFI payment plans are mailed from the vendor which delays payment posting on the student account up to 30 days.)
- E-refunding is mandatory effective fall 2011. Students with credit balances on their account may opt into e-refunding and have refunds electronically deposited into a checking or savings account of their choice. (Paper refund checks will not be processed effective fall 2011.)
Can I pay in installments?
Campbell University Business Office offers three payment options.
- Option 1: You may pay in full no later than August 10, 2012 for fall semester, and December 7, 2012 for spring semester.
- Option 2: You may pay ½ no later than August 10, 2012 and remit the remaining ½ no later than October 5, 2012 for fall semester. Spring semester payments should be ½ no later than December 7, 2012 with the remaining due March 1, 2013.
- Option 3: Enroll in a Campbell University’s outsourced payment payment.
Is there a payment plan option?
Campbell University has partnered with three payment plan providers to offer innovative tuition payment solutions.
Payment plan options:
- CASHNET- Student/Parents can log into Web Access (Please reference the e-commerce section detailed above or on Web Access) The CASHNet payment plan offers real-time update to the student account.
- Tuition Management Systems (TMS) at 1-800-356-8329 or www.afford.com/Campbell
- College Foundation (CFI) at 1-888-234-6400 or www.cfnc.org
What do I do if all or part of my cost will be paid by a third party or agency?
A third party agency refers to an agency such as Vocational Rehab, Military Tuition Assistance, ROTC, etc. Students receiving such benefits should contact Ms. Teresa Lee for specific instruction. Ms. Lee may be contacted at 910-893-1251 or firstname.lastname@example.org.
What about books?
Books cost approximately $600 - $900 per semester. Books can be purchased at the campus Barnes & Noble Bookstore; the bookstore accepts cash, VISA, and MasterCard. Students awarded financial aid in excess of cost of attendance may complete an “Authorization to Transfer Funds from Student Account to Camel Card”. The Camel Card serves as a campus debit card and may be used at the bookstore for purchases. The Barnes & Noble Bookstore may be contacted at 910-893-1453. The Bookstore Manager is Nick McKay.
What about Financial Aid?
The Business Office strongly encourages students and parents to contact the Financial Aid Office early to ensure all financial aid deadlines are met, and all processes are finalized. Applying early for financial aid and completing necessary processes will ensure financial obligations are met in a timely manner. For more information about financial aid, please contact the Financial Aid Office at 1-800-334-4111 Extension 1310.
What are my options for excess financial aid posted to my student account?
Excess financial aid awards are identified when your student account reflects a credit balance after all tuition, fees, and miscellaneous charges have been processed to the account. There are several options for addressing a credit balance on your student account.
- Option 1: Do nothing and allow excess funds to be applied toward future charges.
- Option 2: Enroll in e-refunding via the CASHNET e-commerce portal. For your protection, CASHNet required username and password authentication via web access. Enrollment in e-refunding authorizes the deposit of 100% of your credit balance into the bank account you have provided. Effective fall 2011, paper refund checks will only be processed for credit balances created by the Parent PLUS loan.
- Option 3: Transfer all or a portion of the excess funds to your Camel Card. (Keep reading for more information on the Camel Card).
- Option 4: Return excess loan funds to the lender. Please contact the Financial Aid Office for additional information related to the return of loan funds to your lender.
NOTE: The Business Office strongly encourages students to talk with their parents or guardians prior to enrollment into e-refunding or transfer to Camel Card to ensure all educational costs have been considered. Federal regulations require the release of credit balances created by Parent PLUS loans to be released to the parent, unless the parent has authorized the release of the credit balance to the student. The Business Office reserves the right to contact the parent regarding the the "Authorization to Release Parent PLUS Loan to Student". The form is available in the forms section of the Business Office website.
What about my outside scholarship?
Congratulations on receiving your outside scholarship. This scholarship was not awarded by the Campbell University Financial Aid Office but an outside agency. Most outside scholarships require students to provide the agency with a Statement of Accounts. You may make this request by contacting the Business Office at 1-800-334-4111 extension 1245 or by email at email@example.com . Outside scholarship checks should be mailed to Campbell University Business Office, PO Box 97, Buies Creek, NC 27506.
What is a refund and how do I know if I’m entitled to receive a refund?
A refund is a Campbell University check disbursement of excess funds on the student account. Refunds are only issued after all tuition and fees have been assessed to the student account and the drop/add period has passed. Students entitled to a refund will have a credit balance on their student account. To check your account balance, please visit Web Access/Account Information on the Campbell University Website.
How do I request a refund?
Effective fall 2011, paper refund requests will no longer be processed. In order to receive a refund, students must enroll in e-refunding via the CASHNet portal. Enrollment into e-refunding authorizes the Business Office to deposit 100% of the credit balance into the bank account you have designated in CASHNet. A "Refund Request" is not required and will not be processed effective fall 2011. Please contact the Business Office at firstname.lastname@example.org with questions.
When can I expect my refund ?
E-refunds are processed by the Business Office on Monday, Wednesday and Friday. The e-refund file is sent to CU's bank at 5:00 pm on the day the e-refund is processed. It will take 1 - 2 banking days for refunds to be reflected in your bank account. University holidays, banking holidays and inclement weather will delay deposits.
Please be careful when entering banking information into the CASHNet portal! In the event a banking information is entered into CASHNet incorrectly, your bank will return the funds to the University which generally takes 5 - 10 business days. Campbell University will not reprocess a refund until the funds have been received by the University.
Where can I pick up my refund check?
Effective fall 2011, refund checks will only be processed for Parent PLUS loan credit balances. Parent refunds checks will be processed and mailed to the address indicated on the "Parent Refund Request" form. Parent refund checks can not be picked up at the University! "Parent Refund Request" forms received by the Business Office by noon Tuesday will be mailed by 3:00 pm on Thursday. "Parent Refund Request" forms received by the Busienss Office by noon Thursday will be mailed by 3:00 pm on Monday. Inquiries regarding the mailing of parent refund checks should be directed to the Accounting Office at 1-800-334-4111, extension 1430.
How will you know where to send the Parent Refund check?
When completing the "Parent Refund Request" form, please include the full address including city, state, and zip code. Mailed refund checks will be forwarded to the address indicated on the “Parent Refund Request” form via the U. S. Postal Service general delivery.
If I still owe money, how do I get my transcript/diploma?
Diplomas and official transcripts of records are not released until all charges due Campbell University are paid in full.
I’m ready to graduate, and there’s a credit balance on my student account, what should I do?
Congratulations! You’ve completed one significant life changing goal! A credit balance on your student account at graduation indicates you have excess financial aid awards in comparison to your educational costs. You should request a refund utilizing the processes noted above. At which time, you may choose to establish a little nest egg, or you may choose to forward the proceeds to the lender to reduce your debt, if student loans were awarded. Either way it’s your choice. A credit balance on your account after departing the university may become an escheatable item. It's essential to be aware of your account balance especially at graduation and be refunded any credit balance before you leave the university.
Can I receive a book voucher?
The Business Office does not issue book vouchers; however, students with financial aid in excess of tuition, fees, and other charges may request a " Transfer of Funds" from their student account to their Camel Card.
How do I request a " Transfer of Funds" to my Camel Card for books?
Campbell University has installed the Blackboard Debit Card system that has alleviated paper book vouchers. Excess financial aid on your student account can be transferred to your Camel Card, also known as your Student ID Card. To request a transfer, please click Authorization to Transfer Funds. Complete the form and return it to the Business Office as directed on the form. To determine the amount of funds to transfer, visit www.campbell.bncollege.com. You will receive an email from the Business Office when funds have been transferred, at which time, you may purchase your books online or in person.
What is the Camel Card, and how does it work?
The Camel Card is your student ID card which provides access to housing, meal plan and Campbell Buck redemption, as well as, serves as a University debit card. The Camel Card can be used as a University debit card when funds are deposited on the card creating a declining balance. Funds may be deposited via the following options:
- Blackboard Community System. Parents, students, friends, etc can deposit funds to the student’s card by visiting this site. All you need is the students name and Campbell University ID number located on the back of the card.
- Visit the Business Office. We accept cash, check, MasterCard, and Visa. Be sure to tell the cashier you’re depositing to the Camel Card, so she doesn’t post it to your student account.
- Mail a check, money order, or certified funds to the Business Office. Be sure to note " for deposit to the Camel Card" on your remittance.
- Transfer of Excess Financial Aid from Student Account to the Camel Card. If you have excess financial aid i.e. a credit balance on your student account. Simply complete the “Authorization to Transfer Funds” form located on the website, or visit the Business Office to make the request.
Where can I use my Camel Card for declining balance purchases?
The Camel Card can be used at campus facilities, such as the CU Bookstore, Marshbanks and Shouse Cafeteria, The Oasis, The Groc, Chic-Fil-A, Papa Johns, Starbucks, Jole Mole, Subway in Buies Creek, Zaxby's in Lillington and Erwin, Creek Coffee, Mi Casita in Lillington, Lillington Sports Zone, CVS in Lillington, Myer's Discount Drug Store, Casa Carini, Char Grill in Benson, and designated vending machines, designated copiers, and food purchases at sporting events held in the John W. Pope Convocation Center and the Barker-Lane Stadium.
How do I get a Camel Card?
In order to obtain a Camel Card, a student must be an accepted applicant or registered student and present a valid picture identification. Staff members must be currently employed with Campbell University and show a valid picture identification. Valid picture identification includes valid driver’s license, state identification cards, and passports.
Where can I get a Camel Card?
Camel Cards are made in the Office of Student Life located in the Wallace Student Center or Photographic located on Bolton Road during normal university business hours. However, Camel Cards will be made at various locations on campus during orientation, registration, and other peak periods. Students and guests will be notified of these locations during these times.
What will my Camel Card look like?
Each Camel Card will include a photograph which clearly shows the entire face of the cardholder. No Cardholder who is wearing a hat, head covering, or dark glasses is allowed to be photographed for the purpose of the Camel Card. Campbell University reserves the right to make exceptions to this rule in order to accommodate a Cardholder’s religious practices or medical condition. Campbell University has the right to determine, in its sole discretion, if a photograph meets the above standard and to require the Cardholder to be photographed again in order to meet this standard.
What if I don’t use all the funds deposited on my Camel Card?
The Camel Card declining balance deposits are interchangeable through all semesters; however, the Business Office will automatically transfer all unused funds from the Camel Cards to the Student Accounts in late April of each year to allow for system reconciliation and to ensure all graduating seniors are reimbursed any unused portion. If the transfer of funds from the Camel Card to the Student Account creates a credit balance on the Student Account; the student may request a refund. Students are encouraged to verify book costs prior to depositing funds onto the Camel Card. Exceptions will be considered for students withdrawing from the University.
What is the difference in Camel Card “Campbell Bucks” and “Creek Bucks”?
There are two types of Camel Card stored value funds.
Campbell Bucks: Are associated with meal plan purchases and are redeemable at all on-campus dining locations. These funds are not cumulative from semester to semester; it’s “use or lose” for each semester.
Creek Bucks: Are created when funds are deposited on the card and are redeemable at the Campbell University bookstore, vending, and all on-campus dining locations. Balances carry forward as long as actively enrolled or employed at Campbell University.
What if my Camel Card is lost or stolen?
Cardholder’s must notify the Campbell University Office of Student Life if their Camel Card is lost or stolen. Their office is located in the Wallace Student Center. Students may also go to the Blackboard System and report the card lost or stolen. Cardholder’s must report the loss within one (1) university business day of the loss. Upon notification, the lost or stolen card will be deactivated and a new card issued.
Liability of a Cardholder will not exceed fifty dollars ($50.00) for unauthorized transactions if the loss is reported within one (1) university business day of the actual loss. If a lost or stole card is not reported within one (1) university business day, the Cardholder will assume liability for unauthorized transactions. Campbell University will have no liability if the lost or stolen card is not reported within one (1) university business day of the loss or theft.
What does the Camel Card cost? (Card Replacement, Fees, and Miscellaneous Charges)
Cardholder’s will be charged for all replacement cards. A new card will be issued at no charge to a Cardholder if the magnetic strip will no longer work and/or if the card is older than four (4) years.If a Cardholder’s status as either a student or staff changes; or if the Cardholder’s name changes, a new card will be issued without charge. A new card will only be issued for students and staff when the change has been made effective at the appropriate office.
The following fees will apply to all cardholders with exception of provisions stated in the items above:
- Initial Card (Undergraduate) - No charge
- Initial Card (Graduate) – No charge
- Initial Card (Staff/Faculty) - No charge with HR Employee ID Authorization
- Replacement (Lost/Stolen) - $15.00
- Replacement (Damaged, with exchange of damaged ID) - $10.00
- Change of Photo/Name (with exchange of old ID) - $10.00
- Returned checks - $25.00
- Fees subject to change without notice.