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Policies and Procedures

When you sign up for VA benefits, you have certain responsibilities you must fulfill.  To ensure that your certification of benefits runs smoothly, please make sure you are familiar with our policies.  The following rules and information are important to your certification and receipt of pay under your VA Educational Benefits.  PLEASE READ CAREFULLY!


1.       Certification for benefits cannot be submitted to VA until all Admissions requirements have been completed and all required documents are received.  Documents needed by the VA Office are as follows:

  • Official Full Acceptance Letter (we cannot certify probationally accepted students).

  • Official High School transcripts (mailed directly to school - not issued to student).

  • Official transcripts from all colleges attended (mailed directly to school - not issued to student). This includes CLEP/DANTES test results.

  • DD-295 (Application for the Evaluation of Learning Experiences During Military Service) for Active Duty persons or an official copy of your DD-214 (Certificate of Release or Discharge From Active Duty) for Veterans.

  •  VA Form 1990 (Application for VA Benefits).  If you are on Active Duty, you must have this signed by your Commanding Officer and your Education Officer.  This form may be downloaded from the website or from any one of Campbell’s Veterans Affairs Offices. 

  • NOBE (Notice of Basic Eligibility) Form for members of the Selected Reserve Educational Assistance Program.  This needs to be signed by your Unit Commanding Officer.

  • A copy of your schedule once you have enrolled in classes (you  need to contact our office each semester with a copy of your schedule and request certification)

2.       In order to avoid any confusion when enrolling in courses, you should see the VA Advisor prior to your registering for classes.   

3.       With your registration paperwork, we will aid you in ensuring that your courses match your degree program.  It is ultimately your responsibility to make sure you follow the approved courses listed on your curriculum sheet.   

4.       “Only courses required to complete the appropriate curriculum or remaining elective courses in the individual’s curriculum may be counted in qualifying for VA benefits.” 

  • The Campbell University course curriculum for your degree is the official list of courses covered under VA Educational Benefits.  Any courses taken outside of the stated curriculum are your financial responsibility.

  • Second or subsequent changes to include an additional minor requires documentation of approval by the Department Chair of your respective school to be provided to the VA Certifying Official.  A request for approval for such will then be submitted to the NCSAA.   Approval must be made before your certification can be processed.

  • The VA will not pay for courses previously passed with a “D” or better; courses for which transfer credit has been granted; courses passed by a proficiency exam and credit received for military schools. 

  • A full-time undergraduate student will be eligible to receive full VA benefits (12 credit hours minimum at main campus or 6 credit hours minimum each term under accelerated terms).  Likewise, a full-time graduate student will also be eligible to receive full VA benefits.  See the graduate school bulletin/catalog to determine full-time load.  A student who enrolls for less than full-time will have the amount he/she can receive in benefits prorated. 

Note:  Although undergraduate students must be enrolled for at least 12 hours per semester (within their curriculum) in order to be considered full-time, the university Business Office charges a full time rate if you take 9 credit hours during one semester.

5.      A record of approval of any changes must be provided to the Veterans’ Affairs Office for inclusion in your file.  It is the responsibility of the student to advise the VA Office of any CHANGE in status, such as dropping/adding courses, course substitutions, or withdrawal from the school after a semester or term has begun.

  • It is ultimately your responsibility to report any changes and to enroll in classes that meet your degree requirement.  Failure to comply with these requirements and proper procedures could result in an overpayment situation, a lapse in payment, or a reduction in your benefits. Any extraneous benefits being received by the student will be terminated and/or recouped as quickly as possible; the government aggressively pursues repayment of any overpayments. 

  • If you DROP/ADD a course, you must bring in the paperwork to your VA representative.

  • If your advisor suggests that a particular course will benefit you, (outside your declared curriculum, and NOT required for graduation) you must provide our office with a memorandum from the Dean of that school, notifying us of addition or change, otherwise we will be forced to reduce your hours. 

  • You must notify the Veterans’ Affairs Office of any address changes; you must also notify the Department of Veterans Affairs.

6.       Campbell University certifies students using the beginning and ending dates of the terms stated on approved calendars.  Internships as well as externships are reported as “irregular calendar dates” and approval must be sought by the NCSAA prior to certification. 

7.       Students will automatically be paid for breaks between terms of less than 30 days.  If you do not want to be paid for these breaks, you must notify the VA. 

8.       Students taking classes at another institution with the purpose of transferring required credit back into Campbell University must provide a visiting student letter to the visiting school and a copy to the Veterans’ Affairs Office.  You may be certified as a visiting student at the other institution provided all requirements are met.  

9.       Students enrolled in “prerequisites” for a Masters degree must provide an outline of required prerequisites from their college and a letter of acceptance into the Masters Program.  VA will only pay for courses stated on this outline. VA will not pay for courses in the PBAP program for a Juris Doctor degree. 

10.   Students certified for all Chapters (with the exception of Chapter 31 – Vocational Rehabilitation) are responsible for tuition, fees, and books.  YOU CANNOT CHARGE SCHOOL COST TO VA.  You need to be prepared to pay out of pocket expenses to start school.  It takes approx. 45-60 days to start receiving your VA benefit payments once the Campbell Veterans’ Affairs Office certifies you.  NOTE: The VA office in Decatur, GA may not know about your VA claim for at least 45 days after certification has been sent from our office.  This is due to the heavy mail flux during peak semesters, and information is scanned in before a claim is processed.  

11.   Students whose GPA falls below a 2.0 may be placed on probation.  Failure to achieve a GPA of 2.0 while on probation could result in suspension of VA Educational Benefits for unsatisfactory progress. 

12.   Students are under obligation to both Campbell University and VA Regulations.

  • Bear in mind that VA regulations may differ from Campbell University regulations. 

13. Students receiving VA benefits are subject to all rules and regulations stated in the Catalog.

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